Shipping policy

1. Order Processing Time

  • All orders are processed within [1–2] business days of payment confirmation, Monday–Saturday, excluding public holidays.
  • Orders placed after [2:00 PM IST] are processed the next business day.
  • For rental orders, we will contact you via call/WhatsApp within a few hours to confirm your delivery slot, KYC details, and rental start date before dispatch.
  • You will receive an order confirmation and, once shipped, a dispatch confirmation by email/WhatsApp with tracking details (where applicable).

2. Delivery Areas & Timelines

A. Product Sales (PAN-India)

We ship purchased items (concentrator spares, portable concentrators, accessories, etc.) across India via our courier partners.

Region Estimated Delivery Time
Mumbai, Pune, Thane, Navi Mumbai, Raigad [1–2 business days]
Other Metro Cities (Delhi NCR, Bengaluru, Chennai, Hyderabad, Kolkata, Ahmedabad) [3–5 business days]
Rest of India [5–8 business days]
Remote / North-East / J&K / Islands [8–12 business days]

Delivery timelines are estimates from the date of dispatch (not order date) and may vary due to courier delays, weather, regional restrictions, or incomplete/incorrect address details.

B. Equipment Rentals (Local Delivery & Installation)

Rental equipment (oxygen concentrators, hospital beds, BiPAP machines, etc.) is currently delivered only within Mumbai, Pune, Thane, Navi Mumbai, and Raigad.

  • Standard rental delivery: within [same day / 24 hours] of confirmed booking, subject to slot availability.
  • Emergency/urgent oxygen concentrator requests are prioritised — call/WhatsApp us at [+91 XXXXX XXXXX] for expedited same-day delivery where possible.
  • Our team performs on-site setup, a basic usage demo, and a safety check at the time of rental delivery — this is included at no extra cost within the service area.
  • At the end of the rental period, we will schedule a pickup; please ensure the equipment is accessible on the scheduled pickup date to avoid additional rental days being charged.

(If you plan to expand rental delivery beyond these five areas, or offer courier-based rental for other cities, update this section accordingly.)

3. Shipping Charges

  • Orders above ₹ 1000000 : Free shipping (sales only).
  • Orders below ₹1000: A flat shipping fee of ₹500 applies, calculated at checkout based on weight, dimensions, and delivery pincode.
  • Rental delivery & pickup within our service area is [included free of charge / charged at ₹1000 per trip] — confirmed at the time of booking.
  • Any applicable COD (Cash on Delivery) handling fee, if COD is offered, will be shown separately at checkout.

4. Order Tracking

  • Once your sale order is dispatched, you will receive a tracking number and courier partner name via email/SMS/WhatsApp.
  • You can track your shipment directly on the courier partner's website, or contact us at support@ttsecure.com / +91 85913 12159/85913 12156/85913 12154/85913 12160/85913 12162with your order number for an update.
  • For rentals, our delivery executive will share their estimated arrival time on the day of delivery.

5. Packaging

All medical equipment is carefully inspected, sanitised, and securely packaged before dispatch to prevent damage in transit. Rental units are cleaned and function-tested prior to every delivery.

6. Delayed, Damaged, or Missing Shipments

  • If your order has not arrived within the estimated delivery window, please contact us at support@ttsecure.com or +91 85913 12159/85913 12156/85913 12154/85913 12160/85913 12162 with your order number before raising a dispute with the courier.
  • If your item arrives damaged or defective, please do not accept the delivery if damage is visible on the package, or notify us within [24–48 hours] of delivery with photos of the item and packaging. We will arrange a free replacement, repair, or pickup as applicable — see our [Return & Refund Policy] for full terms.
  • RAKSHAK is not responsible for delays caused by incorrect/incomplete addresses provided by the customer, force majeure events, courier strikes, or local restrictions beyond our control.

7. Address & Contact Accuracy

Please ensure your delivery address, pincode, and phone number are accurate and reachable at the time of order. We are not liable for failed or delayed deliveries resulting from incorrect information supplied at checkout. Address changes after dispatch may not be possible.

8. Installation & After-Delivery Support

For oxygen concentrators, hospital beds, and BiPAP units (both sale and rental), our support team is available at +91 85913 12159/85913 12156/85913 12154/85913 12160/85913 12162 for setup assistance, troubleshooting, or servicing queries after delivery, in line with the product's warranty/rental terms.

9. Contact Us

For any shipping or delivery questions, reach us at:

This policy may be updated periodically to reflect changes in our courier partners, service areas, or operational timelines. Please review it each time before placing an order.